What types of materials are your coins made from?
All of our challenge coins are made from copper, brass, iron or zinc alloy. Then they are top plated with your choice of metal based on your design.
What type of information do I need to provide for you to create a design for me?
All we need is your logo, text, thoughts or ideas. At CODE 4, we have the knowledge, skills, and ability to help create your design from any information that you can provide to us.
What type of format does my artwork need to be in?
We can accept and work with any of the following type of files: .jpeg, .gif, .png, .ppt, .doc, .pdf, .bmp, .tiff, .psd or .pub files.
What items should I look for on my proof once I receive it?
Once you receive the proof you should look at the main view and also the sized view to see what your challenge coin will look like at the size you requested. You should also check for accuracy of text including spelling, design, and colors.
What is the most popular size for a challenge coin?
The most popular size of challenge coin to order is the 1.75” size. However, it’s your coin, so feel free to ask us about the best size for your logo or design.
Do you sell or stock the designs that you show on your web page?
All of the designs that you see on the web page are previous designs that we have created for other clients. One thing that sets us apart at CODE 4 is that your coin is yours. We do not sell or make extras to give out or sell to collectors. If you want to sell your coin, that is your option. We do not stock any challenge coins, however, we can create any custom design that you want.
What is the turnaround time for custom challenge coins?
Once you have received your proof and pricing, approved the digital proof, and paid for your order we will begin production and be ready to ship within 21 business days. For government entities we understand that you may operate only Net 30 billing. If so just let us know ahead of time and we will be glad to work with your finance unit on the invoicing.
What is the minimum number of coins that I can order?
Our minimum number of custom challenge coins to order is 50 pieces. Because it is a custom product, the prices only get better with a larger order (i.e. 250 vs. 100 pieces, or 100 vs. 50 pieces).
What options for presentation do you offer for challenge coins?
We provide free of charge plastic envelopes for all coins. For an additional fee, we offer acrylic presentation boxes, black velvet boxes, coin capsules, coin stands, and black velvet pouches. Contact us for additional information including the pricing if you would like a different presentation method.
Do you guarantee your products?
CODE 4 Public Safety Emblems backs each and every product we manufacture with our 100% Quality Guarantee. We will replace (at no additional charge to you) any defective custom product. We only require that you submit your written claim of the defective product to us within 14 days of receipt. For purposes of this question, the term “defect” or “defective” means a manufacturing error.